Refund Policy

This Refund Policy applies to all subscription fees, plan upgrades/downgrades, and related charges paid to Arttaca Technologies Limited ("Arttaca", "we", "us") for use of the Arttaca platform and services. It does not apply to payments made between Users for artworks (those transactions are solely between the parties).

There is no automatic refund policy. Subscription fees are charged for the full term selected (monthly or annual) and are non-refundable except as expressly provided in this Policy or as required by applicable law.

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. You remain responsible for the full fees of the term that is then in effect.

If you wish to request a refund, you must:

1. Submit the request in writing by email to [email protected].
2. Make the request within one (1) week of the date of cancellation.
3. Include your account email, subscription plan, cancellation date, and a brief reason for the request.

All refund requests are considered at Arttaca's sole discretion. Submission of a request does not guarantee approval.

When reviewing a refund request, we may take into account (without limitation):

• Whether the request was made within the one-week window after cancellation;
• Whether there has been material use of the paid features during the period;
• Technical issues on our side that significantly prevented use of the Service;
• Billing errors attributable to Arttaca;
• Any other relevant circumstances.

Transaction fees / commissions charged on sales conducted via the platform (the percentage applicable to your plan, plus any third-party processor fees such as Stripe) are non-refundable once the underlying sale has been processed, except in cases of clear billing error by Arttaca.

If a refund is approved, it will normally be processed to the original payment method within fourteen (14) business days of approval. Processing times may vary depending on the payment provider (Stripe, PayPal, bank transfer, etc.).

Arttaca is not responsible for delays caused by banks, card issuers or payment processors.

The Essentials plan has no subscription fee. No refund issues arise in respect of plan fees. Transaction fees on sales remain payable according to the Terms of Service.

We may update this Refund Policy from time to time. Material changes will be reflected in the "Last Updated" date and, where appropriate, communicated via the Services or by email. Continued use of the Services after the effective date constitutes acceptance of the revised Policy.

For refund requests or questions about this Policy:

Arttaca Technologies Limited
1602, Eastern Commercial Centre, 397 Hennessy Road, Wan Chai, Hong Kong
Email: [email protected]
Website: https://arttaca.com

This Policy is subject to the Arttaca Terms of Service.